As COVID-19 continues to evolve across the country, the well-being of our residents, guests and team members continues to be our top priority. Health officials and the government have restricted business operations, and to follow this guidance, we want to share some of the operational changes we have implemented that may affect you.
We continue to focus on sanitizing frequently used spaces throughout the community.
For the health and safety of our employees and guests, we require all individuals in the building to wear face coverings, however some guests should not wear a face covering as advised by the Washington State Department of Health:
- Children under two years of age
- People who have disabilities that:
- Prevent them from comfortably wearing or taking off face coverings
- Prevents them from communicating while wearing face coverings
- People who have respiratory conditions or breathing trouble
- People who have been told by a medical, legal or behavioral health professional not to wear face coverings
As always, please remember to wash your hands before and after wearing a face covering. Prior to receiving service, one of our team members will be asking you if you are exhibiting the following symptoms:
- Shortness of breath or difficulty breathing
- Or at least two of these symptoms:
- Repeated shaking with chills
- Muscle pain
- Sore throat
- New loss of taste or smell
If the answer is YES to any of these symptoms, please contact us by phone or email and we will work to assist you with your visit virtually.
For additional information regarding COVID-19, please refer to the CDC’s website: https://www.cdc.gov/coronavirus/2019-ncov/index.html
Access to Leasing Office
Our leasing office will be opening its doors to the public during Phase 2 of Washington State’s Re-Opening Plan by appointment only.
Walk-ins will be available starting during Phase 3 of Washington State’s Re-Opening Plan; however, the number of people in our spaces will be based on limited occupancy to maintain social distancing.
We strongly encourage all residents, prospective residents, and guests to utilize digital means to contact us including phone, email, the resident portal, or video chat to help us meet our occupancy guidelines and to continue business continuity.
We are available for LIVE video tours through Facetime or Zoom!
Starting June 15th you will be able to self-schedule on our website for a virtual tour or an in-person tour with one of our friendly leasing professionals from the comfort of your home, or you can visit our Photo Gallery to browse the many pictures of our community at your own pace.
Once we are in Phase 3, we will be accepting walk-in tours; however, we still strongly recommend virtual connections whenever possible, so we can continue to work to meet our occupancy guidelines.
When we can reopen our amenities, there will be reduced occupancy and guidelines in place to help with social distancing and the governor’s orders. Signs will be posted at each amenity with the reduced occupancy requirements, and our teams will communicate to you once they are available to use. Additionally, we will be rolling out a new program called Amenity Boss, for HNN communities with more than 75 apartment homes, where you can sign up for a timeframe to use the amenity when it is opened based on new occupancy requirements.
Our resident’s safety is our top priority. Non-emergency service requests will resume as part of the company’s phase 2 re-opening procedures or as directed by the Portfolio or District Manager. Please be patient with our team as they will have a back log of requests to complete and we will ensure they are completed in the order they were received.
While we recognize these measures may pose a temporary inconvenience, we believe they are the right steps to take to help preserve the welfare of our community and our team. We want to thank our wonderful residents for their patience during this time. Our team is working hard on safety and preventative measures to help keep you and our team safe!
Overall, the staff are great, location perfect, affordable, quality, clean place, and most neighbors are very friendly. I love living at Discovery Heights!! I would recommend to all my family and friends. It's a beautiful place to live for just about anybody. Super dog friendly, kid friendly, and lovely community. Move here for the best!- Yelp Review
Discovery Heights has been my home for over two years and I have had a great experience living here. Everyone who works her is very friendly and helpful. They go out of their way to help me. Judy is very professional and respectful of my needs and Earl has been so nice to work with. There are many wonderful amenities here and everything is kept clean and in good repair. The indoor pool and spa area is so nice all year round and the gym, workout room, mini movie area. pool table and the fi- Yelp Review
We have a pea patch garden, two rooftop herb planters, and my kids and I enjoy swimming in the indoor pool and razor scootering around the complex. I love the close proximity of schools, grocers and entertainment. The complex is clean and well managed.- Yelp Review
I lived at Discovery Heights for the past year and found it wonderful in every way. The location is great, easy on/off with I-90 and the local retail offers lots of things to do in easy walking distance. The staff is always helpful. They have dealt with all my requests promptly and effectively, and we always seem to have a minute to share a greeting or a joke. Same with the other residents. Overall, nice people, nice staff, nice facilities ... what more can you ask for?- Yelp Review
The staff at Discovery Heights goes above and beyond to make the leasing process easy. They are professional and customer service orientated. The amenities are a huge plus. I would highly recommended this complex.- Yelp Review
love living here! The staff is fantastic and friendly. The grounds are just beautiful, and the amenities just don't get better. Indoor pool, gym, theater room, rooftop deck, the list goes on! The location is also great, extremely walkable and close to bus stops. There is plenty of parking (although don't expect to get a spot right outside your building if you come home late at night. There is always somewhere to park though!) I just can't say enough good things!- Yelp review
The staff at Discovery Heights goes above and beyond to make the leasing process easy. They are professional and customer service orientated. The amenities are a huge plus. I would highly recommended this complex.- Yelp review
We moved here from out of state with two small children and it's been stressful finding the perfect place to live. Everyone at the front desk has been very friendly and very helpful, and the property is really clean and inviting. Thank you Discovery Heights staff and especially Earl!- Yelp review
Great place to live. The community is awesome and the staff actually cares.- Facebook
Location, location, location. The location is everything, You can take a short walk to the store, hop on the freeway in 2 min or less, get a manicure, buy an outfit, eat dinner and watch a movies all just steps from the apartments. Very ideal place to live. It- Google review